The world of communication beats all other fields when it comes to the development and implementation of new and creative ideas. They come up with new and innovative ideas every day to make life easier. With the growing demand for cost – effective and efficient communication channels, innovation is the only way to go. Communication is vital for business success and with inefficient communication channels, businesses could suffer massive losses.
IP Telephony is an example of the great technological strides that have been made in the communication field. The group of technologies that use of internet protocol packets to carry voice, data, fax and other information is what is called IP telephony. In the past such communication was done over public switched telephone networks (PSTN). IP telephony carries data and voice as packets of data on lines that are shared and has no tolls as associated with public switched telephone network. There is also less government regulation on IP telephony compared to the traditional phone service. IP Telephony services have greatly revolutionized business communication by providing flexibility and cost reduction in communication. Some of the benefits a business can get from IP telephony include reduced charges and security.
If a business is using the hosted VOIP solution, they have access to the various IP based applications. Switching to IP telephony is not costly as there is no capital investment requirement and little is spent on infrastructure. Management and maintenance of VOIP hosted services is also very affordable compared to the traditional phone services. In addition, IP Telephony carries both data and voice over a single network. This means that the need to invest in communication infrastructure is reduced.
Another advantage that a business gets from using IP telephony is the security of their communication. Secure routing and remote access can be done through the use of Virtual private networks even over the public network. A virtual private network ensures that the communication is as secure just like sending it over a private network. Using IP telephone also allows businesses to access features that are more advanced. Advanced features in IP telephony include video – conferencing and incoming call management at affordable rates. Most of these features are provided by the traditional corporate PBX which was more expensive than the IP telephony. Such advanced features help small and medium enterprises to efficiently run their operations.
By switching to IP telephony, the productivity of an organization is bound to increase. With IP telephony the employees can communicate and work more effectively as there are several applications and devices provided. Collaboration for productivity is made possible through communication over the IP telephony.